Terms of service

Terms and Conditions for House of Katachi

1. General Information

2. Products & Services

  • Types of Products: House of Katachi sells physical products related to lighting.

  • Age Restrictions: No specific age restrictions apply to purchasing our products.

  • Product Descriptions: Kailash International holds no liability for the proper or improper use, storage, or disposal of materials, chemicals, or tools associated with our products. The user is solely responsible for the safe use and handling of materials, tools, and resources. This responsibility includes, but is not limited to, chemical usage, soldering burns, cuts, and other injuries caused by tools and products, as well as electrical shock. Electrical shock is a known hazard associated with electrical parts and electrical work.

3. Purchasing & Payments

  • Payment Methods: We accept payments via Credit/Debit Cards, UPI, Paytm, and Cash on Delivery.

  • Currency: All transactions are processed in INR (Indian Rupees).

  • Pricing Policy: Prices are subject to change at any time without prior notice. In case of pricing errors, orders may be canceled.

  • Order Confirmation: Customers will receive an order confirmation via email upon successful placement of an order.

4. Shipping, Delivery, & Fulfillment

  • Shipping Areas: We currently ship only within India.

  • Shipping Charges: Free shipping is offered on all orders.

  • Delivery Timeframes: Orders are typically dispatched within 7 days and delivered within 14 days thereafter.

  • Order Tracking: Customers will be provided with a tracking ID (if available) to track their orders.

  • Force Majeure: We are not responsible for delays caused by events beyond our control, such as natural disasters, strikes, or other unforeseen circumstances.

5. Returns, Refunds, and Cancellations

  • Return Policy: Customers can return products if the item is received in a non-working condition or if the product is received broken.

  • Refund Policy: Refunds will be processed back to the original payment method or customers may opt for a product exchange.

  • Cancellation Policy: Customers can cancel orders within 24 to 48 hours of placing the order.

6. User Accounts

  • Account Creation: Users are not required to create an account to place an order but may choose to do so for a personalized experience.

  • Account Responsibilities: Users are responsible for maintaining the confidentiality of their login credentials. If an account is compromised or misused, users must notify us immediately.

  • Account Termination: We reserve the right to terminate user accounts if they violate our terms and conditions.

7. Intellectual Property & Content Use

  • Copyright and Trademarks: All content on www.houseofkatachi.com, including images, text, logos, and branding, is the property of Kailash International and is protected by copyright and trademark laws.

  • User-Generated Content: If users leave reviews, testimonials, or upload content, they grant House of Katachi the right to use, reproduce, and publish this content for promotional purposes.

8. Limitation of Liability

  • Product Defects: Our liability is limited to product replacement or refund, subject to our Return and Refund policy.

  • Use of Products: We are not responsible for any injury, loss, or damage caused by misuse or mishandling of our products. This includes improper electrical usage or failure to follow safety guidelines.

9. Privacy & Data Protection

  • Data Collection: We collect personal information such as name, address, email, phone number, and payment details to process orders and improve customer service.

  • Data Usage: Customer data may be used for order processing, customer service, marketing, and analytics purposes.

  • Third-Party Services: We may use third-party services like Google Analytics and Meta Pixel to track user activity on our website for better customer insights.

  • Data Security: We use secure technologies to protect customer data from unauthorized access or disclosure.

10. Prohibited Activities

  • Misuse of Website: Users are prohibited from engaging in activities like hacking, fraud, copying content, or attempting to resell our products without permission.

  • Breach of Terms: Violations of our terms may result in order cancellation, user account termination, or legal action.

11. Dispute Resolution & Governing Law

  • Jurisdiction: Any disputes shall be governed and construed in accordance with the laws of New Delhi, India.

  • Dispute Resolution Process: Disputes will be resolved through arbitration, mediation, or court litigation, as applicable under Indian law.

  • Waiver of Class Action: By agreeing to these Terms, users waive their right to participate in class-action lawsuits.

12. Changes to the Terms

  • Policy Updates: We reserve the right to modify these Terms and Conditions at any time. Users will be notified of significant changes through our website or email.

  • Effective Date: These Terms and Conditions are effective as of the date of posting on our website.

Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Phone: 9310561307
Email: houseofkatachi@gmail.com